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Our Resort Report

OUR Thoughts on Sheraton Samoa Beach Resort, Mulifanua, Upolu, Samoa
Formerly known as Sheraton Samoa Aggie Grey’s Resort but renamed in May 2017 to avoid confusion with the similarly named downtown hotel in Apia, this highly-rated family resort is a great base for a Samoa holiday. Located just a 5-minute drive from Samoa’s Faleolo International Airport, a 45-minute drive into Apia and a 5-minute drive or 20-30-minute walk to Mulifanua Wharf where the ferries depart for Savaii Island.  

The 133 rooms and suites are in located in 6 two-level blocks (3 blocks on each side of the central hotel facility), so every room is handily located to the restaurants etc. Every bed in the resort is the new Sheraton Sweet Sleeper™ bed which really are superbly comfortable.  Apart from fronting a beautiful beach, the Resort has a stunning, big, meandering, multi-level lagoon-style swimming pool which incorporates a kids’ shallow pool off to one side and a swim-up bar. Every room has a view out over the lagoon and ocean and catches both the sunrise and the sunset. There are sun-loungers literally everywhere. The two stretches of white-sand beach out front are liberally scattered with thatched beach sun shelters.  The seabed on this part of the island is not known for its marine life, but there is still pleasant snorkelling to be enjoyed.

The well-equipped gym and the beautiful spa are great features. The resort’s restaurants provide a good range of dining options. The closest alternative dining options are in Apia, a 45-minute drive away, so having such good restaurants on site provides guests with plenty of dining choices. The Apolima Fale Restaurant serves the splendid buffet breakfast as well as hosting the spectacular Fia Fia Night each Friday. The a la carte South Pacific Restaurant is open daily for lunch and dinner and provides the option of dining outdoors or in the courtyard bar area.  From the South Pacific Restaurant enjoy stunning views of the ocean and the island of Savaii off in the distance. Snacks are available at different times during the day at both the Solent Cocktail Bar and the casual Pool Bar.

In mid-2016, the resort upgraded its water-sports operation by contracting services to "Pure Ocean" an operation located within the resort grounds.  Pure Ocean offers a great range of sports facilities.  Guests staying at Sheraton Samoa Beach Resort still enjoy complimentary access to kayaks and paddle boats. Hobie Cats, Stand-up Paddle Boards, Snorkel and Diving Tours etc are available for guests at a reasonable hire charge.

The Resort is handy to the International Airport and the sounds of arriving and departing aircraft can be heard briefly from time to time. Somehow, the aircraft sounds seem to add to the sense of occasion and the ambience of a stay here. 

What Sheraton Samoa Beach Resort Say About Themselves
“Sheraton Samoa Beach Resort offers unparalleled facilities for your holidays in Samoa. Located on the western coast of the Island of Upolu our beachfront accommodation offers everything for and a holiday filled with spa treatments and even a game of tennis. Our resort in Samoa is the ideal choice for family holidays or for a relaxing break with loved ones. Go ahead, indulge.

Rejuvenate with a pampering treatment in an outdoor space at the Manaia Polynesian Spa. Relax and soak up the sun beside either swimming pool. Stay in shape at the 24-hour Sheraton Fitness centre. Meanwhile, children can have fun at the Dolphin Kids Club, complimentary for ages 12 and under.

Modern and spacious, guest rooms open onto ground-floor patios or first-floor balconies, allowing stunning vistas of the tranquil Pacific. An executive work desk is complemented by wireless High Speed Internet Access, and other modern amenities include 32-inch flat screen TVs and innovative lighting options. After a busy day, get a good night’s sleep in the plush Sheraton Sweet Sleeper® Bed.

After a day of friends, family, or business, there is one more thing to savor at this Sheraton: the welcome of our guest rooms, which are completely smoke-free.”

Free Wifi now available Throughout The Resort
Free Wifi is available in all public areas and guest rooms.
Band width is 40MB (promoted as the fastest Wifi available in Samoa resorts).

Bullet Resort Inclusions:
● Full Buffet Breakfast for 2 Adults is included in the
     nightly room tariff
● Complimentary self-parking for guests cars
● Complimentary use of Swimming Pools
● Complimentary access to Fitness Centre
     (located at Manaia Polynesian Spa)
● Complimentary Porterage
● Complimentary use of Kids Club for children aged
     12 years and under.
● Complimentary internet access with lobby computers.
● Complimentary use of Kayaks and Paddle Boats
Complimentary use of tennis courts & tennis
Complimentary non-motorised watersports provided
     by Pure Ocean (excludes stand-up paddle boards
     and hobby cats)

Note re Manaia Polynesian Spa
Manaia Polynesian Spa is VERY popular and is often fully booked for specific treatments, especially the 60 and 90 minute Fa’a Samoa Traditional Massage and their famous Talofa Temptation Treatment.  We recommend you pre-book your Fa’a Samoa Massage and Talofa Treatment services prior to your arrival at The Resort and Our Specialists are able to organise this and include the cost in your package arrangements.

Note Re Le Penina Golf Course & Club House.
The Resort has advised that the Le Penina Golf Course and Clubhouse is closed and is undergoing a change of management and a restoration program.  Guests have the opportunity to play golf at Faleata Golf Course and Royal Samoa Country Club, both of which are located on the outskirts of Apia approximately 45 minutes from Sheraton Samoa Beach Resort.  The resort activities desk has special rates for transfers to and from both the alternative golf courses.

Note Re Cashless Resort Policy:
The resort has a cashless policy whereby all charges from restaurants, bars, spa, gift shops and resort activities etc. can only be paid by credit card at the time of purchase or charged to guests’ room account and settled at check-out. 

At check-in guests are required to provide a method of payment for their incidental charges.  A credit card pre-authorisation (WST$100 per adult per night) is the preferred option.  However, if guests wish they may deposit a cash sum of WST$150 per adult per night in lieu of a credit card pre-authorisation.

Our Specials
Bullet Bonus Rates for stays of 3 Nights Plus:
● Stay a minimum of 3 nights and Save
 - Valid for stays of at least 3 consecutive nights:
 - Valid for stays year-round
 - Valid for stays in all accommodation types

Bullet Honeymoon Bonus
Honeymooners receive a bottle of sparkling wine on arrival with the compliments of Sheraton Samoa
 - Honeymon status to be estalished at the time of 
   making accommodation reservations.

Your Accommodation Options
Sheraton Samoa Beach Resort offers 3 accommodation types.  By far the greatest number of rooms (127) are in the Deluxe Ocean View Room category while, for those interested in a little more luxury, there are 5 Executive One Bedroom Suites and 1 Deluxe One Bedroom Suite.  All accommodation is in 2 level (walk-up) blocks.  All rooms and suites are spacious and airy and presented in an inviting Samoan-style with understated appeal. Bedrooms feature wood-plank flooring and tiled bathrooms.  Every room and suite faces the ocean with wide ocean views from the patio or balcony. The rooms and suites on the ground floor open directly on to tropical lawns and gardens and are ideal for families and those who appreciate being able to walk straight out over the lawn to the beach around 50 metres away.

Bullet Deluxe Ocean View King Rooms:
Bullet Deluxe Ocean View Twin Rooms:
These spacious (40m2), air-conditioned rooms are all newly refurbished in Sheraton style.  There are 8 sets of interconnecting rooms which are great for families. The ground floor room patios open directly on to a lovely lawn and the first-floor rooms have a balcony and a somewhat wider view. The first-floor rooms are all walk-up; there are no lifts.
Interconnecting room facility available.
Bathrooms have a combo bath/shower. 
Maximum Occupancy: 3 Adults or 2 Adults and 2 Children aged under 13 years (2 children share the second Queen Bed). An infant in a cot is counted in maximum room occupancy allowance.  Families with 2 adults and 3 children (of any age) are not accommodated in 1 room and are required to book 2 rooms.
Existing Bedding: 1 King Bed or 2 Queen Beds.  
Additional Bedding: 1 Rollaway Bed (charged) may be added to a room configured with 1 King Bed.  A complimentary cot for a baby may be substituted for the rollaway bed in a room configured with 1King Bed.  No additional bedding is accommodated in rooms configured with 2 Queen Beds.

Bullet Executive One Bedroom Suites:
Bullet Deluxe One Bedroom Suite:
Suites are a special addition to this property.  Executive One Bedroom Suites are 80m2 and the Deluxe One Bedroom Suite is 120m2. Each has a separate bedroom and lounge.  
The Deluxe One Bedroom Suite offers a kitchenette facility.
Maximum Occupancy: 3 Adults or 2 Adults and 2 Children aged under 13 years. 
Existing Bedding: 1 King Bed.  
Additional Bedding: 1 Rollaway Bed (charged) for the 3rd adult or 2 Rollaway Beds (charged) for 2 children may be added. A complimentary cot for a baby may be substituted for one rollaway bed. 

Getting to and from Sheraton Samoa Beach Resort
We will include return airport transfers as required/agreed in holiday package arrangements for the short journeys between Faleolo International Airport and The Resort.
Sheraton Samoa Beach Resort is handily located to Mulifanua Wharf – the departure and arrival point for ferry trips to and from Savaii.
Shuttle Service to and From Apia City for Resort Guests
A shuttle departs the resort at 9:30am for Apia and departs on the return trip to the resort from Apia City at 3:30pm.
This service is run by Samoa Scenic Tours who have a Tours Desk at the entrance to the resort.
Bookings are taken up to 8:30am on the day of departure and costs, payable direct to the tour company are SAT$20 each way for adults, SAT$10 each way for children aged 5 to 11 years and complimentary for children aged under 5 years.

Kids & Families
Bullet Kids Stay Free.
When utilising existing bedding, up to 2 children aged 12 years or under stay free when sharing a room with up to 2 adults.
A baby cot may be added to any King Room at no additional charge.

Bullet Kids Meal Specials
Bullet Free Breakfast

Up to 2 children aged 12 years or under per room are provided with free buffet breakfast daily at Apolima Fale Restaurant when accompanied by a paying adult.
Bullet Kids Lunch and Dinner
Children between 4 and12 years old inclusive will receive a WST$25 children’s menu to order from.
Children ordering from the normal menu and children aged over 12 years pay full adult food prices.
Bullet Little Kids Eat Free
Children aged 3 years old or under will be provided complimentary buffet meals at available restaurant when accompanying an adult who is having a full paying meal.

Bullet Kids Play Free
Bullet Kids Club
Children are welcome to join the Kids Club day program which is available 9:00am to 5:00pm 7 days a week on a complimentary basis for the duration of the stay (with full access to a daily activity schedule). This is available for children aged 4 to12 years inclusive.
Children 3 years and under or children requiring special needs are accepted at the Kids Club when accompanied by an adult.

Bullet Babysitting:
Babysitting Service is available, at 24 hours notice, payable at the resort.  

Check-in/Check-out Procedures
Check-In Time: 3:00pm
Check-Out Time: 11:00am
All guests arriving before 11:00am will be accommodated as rooms become available.  Baggage may be checked-in for those arriving early if rooms are unavailable.

Late Check-Out
A late check-out (strictly subject to availability) until 6;00pm may be arranged by guests direct with the hotel reception on the day of checking out.  The charge is WST$50 per hour plus taxes and is payable the hotel.  

Early Arriving and Late Departing Flights
Some flights each week from New Zealand arrive in Apia between midnight and 2:00am. To guarantee immediate access to a room on arrival, guests on these flights need to have booked and paid for their room from the night before. Not doing this could result in a wait of up to 12 hours to gain entry to accommodation. For the odd flight which departs Apia after 11:00pm guests should book and pay for a further night to guarantee access to a room right up to flight departure time.

A deposit for incidental expenses incurred during stay
is required at check-in
All guests are required to pay a deposit of WST$100 per adult per night at check-in to cover room service charges and any incidentals incurred during their stay. This deposit normally takes the form of a credit card pre-authorisation.  Guests who do not have a credit card are required to pay the incidentals deposit in Samoan Currency. The resort is a ‘cashless’ environment which means that all services can only be charged back to guest rooms or paid for by credit card.

Cancellation/Amendment Policies
Cancellation/Amendment Policy for stays of 1 or 2 nights:
Bullet All cancellations and amendments must be made in 
Bullet Cancellations and amendments made within 21 days 
     of scheduled arrival incur a fee equal to 100% of the 
     total accommodation booked.
Bullet Guests failing to show on scheduled arrival date
     are treated as cancellations & charged accordingly

Cancellation/Amendment Policy for stays of 3 nights minimum:
Bullet All cancellations and amendments must be made in 
Bullet Cancellations and amendments made within 60 days 
     of scheduled arrival incur a fee equal to 100% of the 
     total accommodation booked.
Bullet Guests failing to show on scheduled arrival date
     are treated as cancellations & charged accordingly

Travel Insurance is recommended.  
OUR Specialists can advise on all aspects of travel insurance.

The information on this page is correct as at 22 July 2019 and is based on our supplier contracts which are valid for stays to 31 March 2020.  All information shown is subject to change without notice.

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Resort Facilities:
Restaurants (2)

Bullet Bars (2)
Bullet Concierge Service
Bullet Disability Accessible Facilities
Bullet Live Entertainment
Bullet Luggage Storage
Bullet Ramp Access To Buildings
Bullet Laundry Service
Bullet 24-Hour Security
Bullet Medical Services Available
Bullet Recreation & Entertainment
Bullet Complimentary Internet Access on Lobby Computers

Bullet Fitness Center
Bullet Outdoor Pool Complex
Bullet Manaia Polynesian Spa
Bullet Tennis
Bullet Billiards
Bullet Water Sports
Bullet Scuba Diving Lessons
Bullet Snorkeling
Bullet Fishing
Bullet Beach Huts
Bullet Kayaks
Bullet Stand-Up Paddle Boards
Bullet Hobie Cats
Bullet Snorkel and Dive Tours

Room Facilities:
Bullet Air-Conditioning

Bullet Electronic Room Key
Bullet Deadlock on Room Door
Bullet In-Room Electronic Safe
Bullet Iron/Ironing Board
Bullet View Port/Door Viewer
Bullet Smoke Detectors in Room
Bullet Full-Length Mirror
Bullet Individual Climate Control
Bullet Umbrellas
Bullet Housekeeping Service
Bullet In-Room Laptop Safe
Bullet 24-Hour In-Room Dining
Bullet Bottled Water
Bullet Coffee and Tea Amenities
Bullet Under-counter Refrigerator
Bullet Wifi accessibility