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Our Resort Report

OUR Thoughts on Sheraton Samoa Beach Resort, Mulifanua, Upolu, Samoa
This highly-rated family resort is a great base for a Samoa holiday. Located just a 5-minute drive from Samoa’s Faleolo International Airport, a 45-minute drive into Apia and a 5-minute drive or 20-30-minute walk to Mulifanua Wharf where the ferries depart for Savaii Island.  

The 133 rooms and suites are in located in 6 two-level blocks (3 blocks on each side of the central hotel facility), so every room is handily located to the restaurants etc. Every bed in the resort is the new Sheraton Sweet Sleeper™ bed which really are superbly comfortable.  Apart from fronting a beautiful beach, the Resort has a stunning, big, meandering, multi-level lagoon-style swimming pool which incorporates a kids’ shallow pool off to one side and a swim-up bar. Every room has a view out over the lagoon and ocean and catches both the sunrise and the sunset. There are sun-loungers literally everywhere. The two stretches of white-sand beach out front are liberally scattered with thatched beach sun shelters.  The seabed on this part of the island is not known for its marine life, but there is still pleasant snorkelling to be enjoyed.

The well-equipped gym and the beautiful spa are great features. The resort’s restaurants provide a good range of dining options. The closest alternative dining options are in Apia, a 45-minute drive away, so having such good restaurants on site provides guests with plenty of dining choices. The Apolima Fale Restaurant serves the splendid buffet breakfast as well as hosting the spectacular Cultural Nights for dinner and show each Tuesday and Friday. The a la carte South Pacific Restaurant is open daily for lunch and dinner and provides the option of dining outdoors or in the courtyard bar area.  From the South Pacific Restaurant enjoy stunning views of the ocean and the island of Savaii off in the distance. Light lunches and dinners are also available at the Solent Cocktail Bar and quick bites are a feature of the casual Pool Bar between 10:00am and 6:00pm daily.

In mid-2016, the resort upgraded its water-sports operation by contracting services to "Pure Ocean" an operation located within the resort grounds.  Pure Ocean offers a great range of sports facilities. Enjoy kayaks and paddle boats. Hobie Cats, Stand-up Paddle Boards, Snorkel and Diving Tours etc - all are available for guests at a reasonable hire charge.

The Resort is handy to the International Airport and the sounds of arriving and departing aircraft can be heard briefly from time to time. Somehow, the aircraft sounds seem to add to the sense of occasion and the ambience of a stay here. 

What Sheraton Samoa Beach Resort Say About Themselves
Discover a tropical paradise set on the turquoise waters of Mulifanua at Sheraton Samoa Beach Resort. Nestled between lush, secluded beaches, our waterfront resort boasts a prime location on the western coast of Upolu island just steps away from stunning beaches and only a five-minute drive from Faleolo International Airport. Enjoy unparalleled access to world-class kayaking, snorkeling, paddle boarding and cycling as well as our resort's fitness center, lagoon pool, full-service hotel spa, kid's club and tennis courts. Dine in onsite restaurants with authentic local cuisine or relax with hand-crafted cocktails overlooking scenic views. In the evening, unwind in our hotel's upscale accommodations with private balconies overlooking the ocean, plush bedding, complimentary Wi-Fi, flat-screen TVs and spacious work areas. If organizing business or social events, take advantage of our hotel's modern venues with expert catering and planning services. Your dream vacation awaits at Sheraton Samoa Beach Resort.

Free Wifi now available Throughout The Resort
Free Wifi is available in all public areas and guest rooms.
Band width is 40MB (promoted as the fastest Wifi available in Samoa resorts).

Bullet Resort Inclusions:
● Full Buffet Breakfast for 2 Adults is included in the
     nightly room tariff
● Complimentary self-parking for guests cars
● Complimentary use of Swimming Pools
● Complimentary access to Resort Gym
     6:00am to 6:00pm daily
     (located at Manaia Polynesian Spa)
● Complimentary Porterage
● Complimentary use of Kids Club for children aged
     12 years and under. (Some additional activities
     are chargeable.
● Complimentary internet access with lobby
Complimentary use of tennis courts & tennis

Note re Manaia Polynesian Spa
Manaia Polynesian Spa is VERY popular and is often fully booked for specific treatments, especially the 60 and 90 minute Fa’a Samoa Traditional Massage and their famous Talofa Temptation Treatment.  We recommend you pre-book your Fa’a Samoa Massage and Talofa Treatment services prior to your arrival at The Resort and Our Specialists are able to organise this and include the cost in your package arrangements.

Note Re Le Penina Golf Course & Club House.
The Resort has advised that the Le Penina Golf Course and Clubhouse is closed and is undergoing a change of management and a restoration program.  Guests have the opportunity to play golf at Faleata Golf Course and Royal Samoa Country Club, both of which are located on the outskirts of Apia approximately 45 minutes from Sheraton Samoa Beach Resort.  The resort activities desk has special rates for transfers to and from both the alternative golf courses.

Note Re Cashless Resort Policy:
The resort has a cashless policy whereby all charges from restaurants, bars, spa, gift shops and resort activities etc. can only be paid by credit card at the time of purchase or charged to guests’ room account and settled at check-out. 

At check-in guests are required to provide a method of payment for their incidental charges.  A credit card pre-authorisation (WST$100 per adult per night) is the preferred option.  However, if guests wish they may deposit a cash sum of WST$150 per adult per night in lieu of a credit card pre-authorisation.

Our Specials
Bullet Stay/Pay Bonus:
Bullet Stay 5/Pay 4
Stay a minimum 5 nights and the 5th night is free
 - Breakfast is included on all nights
 - Valid for stays year-round until 31 March 2021
 - Valid for stays in all accommodation types

Bullet Honeymoon Bonus
Honeymooners receive a bottle of sparkling wine on arrival with the compliments of Sheraton Samoa
 - Honeymon status to be estalished at the time of 
   making accommodation reservations.

Bullet Complimentary Internet
Complimentary high-speed internet is available around the resort.

Your Accommodation Options
Sheraton Samoa Beach Resort offers 3 accommodation types.  By far the greatest number of rooms (127) are in the Deluxe Ocean View Room category while, for those interested in a little more luxury, there are 5 Executive One Bedroom Suites and 1 Deluxe One Bedroom Suite.  All accommodation is in 2 level (walk-up) blocks.  All rooms and suites are spacious and airy and presented in an inviting Samoan-style with understated appeal. Bedrooms feature wood-plank flooring and tiled bathrooms.  Every room and suite faces the ocean with wide ocean views from the patio or balcony. The rooms and suites on the ground floor open directly on to tropical lawns and gardens and are ideal for families and those who appreciate being able to walk straight out over the lawn to the beach around 50 metres away.

Bullet Deluxe Ocean View King Rooms:
Bullet Deluxe Ocean View Twin Rooms:
These spacious (40m2), air-conditioned rooms are all newly refurbished in Sheraton style.  There are 8 sets of interconnecting rooms which are great for families. The ground floor room patios open directly on to a lovely lawn and the first-floor rooms have a balcony and a somewhat wider view. The first-floor rooms are all walk-up; there are no lifts.
Interconnecting room facility available.
Bathrooms have a combo bath/shower. 
Deluxe Ocean View King Rooms
Maximum Occupancy: 3 Adults or 2 Adults and 1 Child aged under 13 years.
Existing Bedding: 1 King Bed 
Additional Bedding: 1 Rollaway Bed (charged) and 1 baby cot may be added to a room configured with 1 King Bed.
Deluxe Ocean View Twin Rooms:
Maximum Occupancy: 3 Adults or 2 Adults and 2 Children aged under 13 years (2 children share the second Queen Bed).
Existing Bedding: 2 Queen Beds.  
Additional Bedding: No additional bedding is accommodated in this room type. 

Bullet Executive One Bedroom Suites:
Suites are a special addition to this property.  Executive One Bedroom Suites are 80m2  Each has a separate bedroom and lounge.  
Maximum Occupancy: 3 Adults or 2 Adults and 2 Children aged under 13 years. 
Existing Bedding: 1 King Bed.  
Additional Bedding: 2 Rollaway Beds may be added. A complimentary cot for a baby may also be added.

Bullet Deluxe One Bedroom Suite:
Deluxe One Bedroom Suite is 116m2. Each has a separate bedroom and lounge.  
The Deluxe One Bedroom Suite offers a kitchenette facility.
Maximum Occupancy: 3 Adults or 2 Adults and 2 Children aged under 13 years. 
Existing Bedding: 1 King Bed.  
Additional Bedding: 2 Rollaway Beds may be added. A complimentary cot for a baby may also be added.

Getting to and from Sheraton Samoa Beach Resort
We will include return airport transfers as required/agreed in holiday package arrangements for the short journeys between Faleolo International Airport and The Resort.
Sheraton Samoa Beach Resort is handily located to Mulifanua Wharf – the departure and arrival point for ferry trips to and from Savaii.
Shuttle Service to and From Apia City for Resort Guests
A shuttle departs the resort at 9:30am for Apia and departs on the return trip to the resort from Apia City at 3:30pm.
This service is run by Samoa Scenic Tours who have a Tours Desk at the entrance to the resort.
Bookings are taken up to 8:30am on the day of departure and costs, payable direct to the tour company are SAT$20 each way for adults, SAT$10 each way for children aged 5 to 11 years and complimentary for children aged under 5 years.

Kids & Families
Bullet Kids Stay Free.
When utilising existing bedding, up to 2 children aged 12 years and under stay free when sharing a room with up to 2 adults.
A maximum of 1 baby cot may be added to any King Room at no additional charge.

Bullet Kids Meal Specials
Bullet Free Breakfast

Up to 2 children aged 12 years or under per room are provided with free buffet breakfast daily at Apolima Fale Restaurant when accompanied by a paying adult.
Bullet Kids Lunch and Dinner
Children between 4 and12 years old inclusive will receive a WST$25 children’s menu to order from.
Children ordering from the normal menu and children aged over 12 years pay full adult food prices.
Bullet Little Kids Eat Free
Children aged 3 years old or under will be provided complimentary buffet meals at available restaurant when accompanying an adult who is having a full paying meal.

Bullet Kids Play Free
Bullet Kids Club
Children are welcome to join the Dolphins Kids Club day program which is available 9:00am to 5:00pm 7 days a week on a complimentary basis for the duration of the stay (with full access to a daily activity schedule). Please note that some special activities are only available at an additional charge. The Kids Club is available for children aged 4 to12 years inclusive.
Children 3 years and under or children requiring special needs are accepted at the Kids Club when accompanied by an adult.
Bullet Children's Pool
A children's pool is available.

Bullet Babysitting:
Babysitting Service is available, at 24 hours notice, payable at the resort.  

Check-in/Check-out Procedures
Check-In Time: 3:00pm
Check-Out Time: 11:00am
All guests arriving before 11:00am will be accommodated as rooms become available.  Baggage may be checked-in for those arriving early if rooms are unavailable.

Late Check-Out
A late check-out (strictly subject to availability) until 6;00pm may be arranged by guests direct with the hotel reception on the day of checking out.  The charge is WST$50 per hour plus taxes and is payable the hotel.  

Early Arriving and Late Departing Flights
Some flights each week from New Zealand arrive in Apia between midnight and 2:00am. To guarantee immediate access to a room on arrival, guests on these flights need to have booked and paid for their room from the night before. Not doing this could result in a wait of up to 12 hours to gain entry to accommodation. For the odd flight which departs Apia after 11:00pm guests should book and pay for a further night to guarantee access to a room right up to flight departure check-in time.

A deposit for incidental expenses incurred during stay
is required at check-in
All guests are required to pay a deposit of WST$100 per adult per night at check-in to cover room service charges and any incidentals incurred during their stay. This deposit normally takes the form of a credit card pre-authorisation.  Guests who do not have a credit card are required to pay the incidentals deposit in Samoan Currency. The resort is a ‘cashless’ environment which means that all services can only be charged back to guest rooms or paid for by credit card.

Cancellation/Amendment Policies
Bullet All cancellations and amendments must be made in
Policy for reservations which include any of the following High Season dates:
         26 September to 11 October 2020
Bullet Cancellations and amendments made within 30
     days of scheduled arrival incur a fee equal to 100%
     of the total cost of accommodation booked.
Bullet Guests failing to show on scheduled arrival date and
     guests departing prior to scheduled departure date
     are treated as cancellations & charged accordingly
Policy for reservations for all other dates:
Bullet Cancellations and amendments made within 21
     days of scheduled arrival incur a fee equal to 100%
     of the total cost of accommodation booked.
Bullet Guests failing to show on scheduled arrival date and
     guests departing prior to scheduled departure date
     are treated as cancellations & charged accordingly
Travel Insurance is recommended.  
OUR Travel Specialists can advise on all aspects of travel insurance.

The information on this page is correct as at 13 August 2020 and is based on our supplier contracts which are valid for stays to 31 March 2021.  All information shown is subject to change without notice.

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Resort Facilities:
Restaurants (2)

Bullet Bars (2)
Bullet Concierge Service
Bullet Disability Accessible Facilities
Bullet Live Entertainment
Bullet Luggage Storage
Bullet Ramp Access To Buildings
Bullet Laundry Service
Bullet 24-Hour Security
Bullet Medical Services Available
Bullet Recreation & Entertainment
Bullet Complimentary Internet Access on Lobby Computers

Bullet Fitness Center
Bullet Outdoor Pool Complex
Bullet Manaia Polynesian Spa
Bullet Tennis
Bullet Billiards
Bullet Water Sports
Bullet Scuba Diving Lessons
Bullet Snorkeling
Bullet Fishing
Bullet Beach Huts
Bullet Kayaks
Bullet Stand-Up Paddle Boards
Bullet Hobie Cats
Bullet Snorkel and Dive Tours

Room Facilities:
Bullet Air-Conditioning

Bullet Electronic Room Key
Bullet Deadlock on Room Door
Bullet In-Room Electronic Safe
Bullet Iron/Ironing Board
Bullet View Port/Door Viewer
Bullet Smoke Detectors in Room
Bullet Full-Length Mirror
Bullet Individual Climate Control
Bullet Umbrellas
Bullet Housekeeping Service
Bullet In-Room Laptop Safe
Bullet 24-Hour In-Room Dining
Bullet Bottled Water
Bullet Coffee and Tea Amenities
Bullet Under-counter Refrigerator
Bullet Wifi accessibility