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Our Resort Report

Holomua” (Improvement, Progress, Success) Program
for The Westin Maui Resort & Spa.
Commenced July 2018
and scheduled to continue into 2020

See Note below for more details

Holomua” (Improvement, Progress, Success) Program
Commenced July 2018

On 12 August 2019
The Resort advised

At The Westin Maui Resort & Spa, our exciting transformation is progressing smoothly to reimagine our 12-acre beachfront paradise in beautiful ways.

Guests have started enjoying our enhancements unveiled during Phase One that include luxury accommodations in the completely-redesigned Beach Tower. An inviting lobby entrance with a new porte cochere and upgraded check-in area allows our associates to create a personalized welcome experience for our guests. There is also a new on-site parking facility, with valet parking services at self-parking rate.

With the current Phase Two and soon-to-come Phase Three projects, we anticipate work noise from 9:00 AM to 5:00 PM and there would be areas closed for guest safety. Please know that we are fully committed towards creating the best possible stay for our guests during this period. In Phase Two, three pools will remain open for splashing fun within the aquatic playground that is scheduled to be completely unveiled by mid-December 2019, barring any unforeseen delays. · An adults-only pool opened in early July, with a new plunge pool and whirlpool, pool deck upgrades, landscaping and state-of-the-art pool lounging seating to be ready in October. · The reimagined lobby area with meandering walkways to the ocean through gardens with waterfalls will be ready by mid-August. ·

The Adult Pool Bar is also scheduled to open by mid-August. Refreshments are currently served at an alternate pool bar venue. · A newly-designed family pool with waterslide and water features will be ready in early September. In Phase Three, our upgrades will commence in September and include the spa, workout and dining amenities. Alternate venues for these amenities will be made available including Aloha Pavilion for breakfast and dinner and varied lunch options throughout the resort. With targeted completion in April through May 2020, the resort will feature a signature beachfront restaurant, all-day dining venue with dine-in/dine-out options as well as a new pool bar that seats 200 persons alongside Ka’anapali Beachwalk. Heavenly Spa by Westin will be unveiled in April 2020 while Westin Workout will be ready before this Christmas.”

OUR thoughts on The Westin Maui Resort & Spa, Ka'anapali Beach, Maui
You simply could not find a more central location on Ka’anapali Beach.  The gardens and pools of the Westin Maui Resort & Spa almost seamlessly merge with the beach, there are two golf courses virtually across the road running behind the resort and Whalers Village shops, restaurants, galleries and museums are right next door. Match this great location with all the facilities and activities plus the high standards of the Westin brand and you have a pretty good base for a perfect holiday. 

The first thing you notice on your check-in at Westin Maui Resort & Spa is the wonderful way they have incorporated soothing water features into all the public spaces – there’s water, water everywhere!  Water cascades over lava rock outcrops forming beautiful waterfalls into ponds teeming with colourful fish, flamingos (real ones!) and the odd black swan.  The huge expanse of the resort’s many swimming pools dominate the entire garden area between the resort buildings and the beach meandering through scattered palm trees and flowering tropical shrubs. Everywhere there are sun loungers for guests to use.  Families enjoy the swimming pools and the spiralling water slide, but those seeking tranquillity are not overlooked as there is a beautiful adults-only pool complete with a whirlpool spa too.

Wander over the Ka’anapali Beach Walk on to the beach and there you will find a perfect Maui beach and plenty of beach activities in the form of paddle-boarding, parasailing etc. Wander down the Beach Walk to Whalers Village or a further 10 minutes or so bringing you to Black Rock and all the activities that surround this landmark. As well as the ease of walking from this location, we also enjoy the complimentary shuttle bus which takes you around the other Starwood properties, the golf courses and to Lahaina Town, dropping you off right outside 3 of Lahaina Town’s major attractions - Lahaina Cannery Mall, Lahaina Gateway, and Hilo Hattie's at the new Outlets of Maui.

Westin make a deal of fuss about their “Heavenly” beds and so they should, their beds are super comfortable.  They also have “Heavenly” cots for infants and in a quirky twist they also provide “Heavenly” pet beds for dogs! Not that we can see too many Kiwi travellers taking their pets to Maui, but the fact that this is a pet-friendly resort only reinforces how they cover every base in delivering a perfect holiday for all their guests.

We thoroughly recommend visitors to Maui take a rental car for at least part of their stay and we are happy to organise this for you.  Maui is perfect for exploring by car and the fact that Westin Maui Resort & Spa has easy parking makes having a rental car a no-hassle option when you stay at this resort. 

What The Westin Maui Resort & Spa Say About Themselves
“Located on 12 oceanfront acres of Ka’anapali Beach, The Westin Maui Resort & Spa is surrounded by lush gardens, meandering streams, and waterfalls. Offering spectacular views of the Pacific Ocean and the West Maui Mountains, the oceanfront resort features 759 guest rooms and suites with Westin’s signature Heavenly Beds and Heavenly Bath;. 87,000-square-foot aquatic playground with five swimming pools including an adult-only pool and Jacuzzi and two waterslides – one of which is 128 feet long; outdoor dining with world-class island flavors; award-winning Heavenly Spa by Westin; Westin Kids Club; the exhilarating Wailele Polynesian Luau; and a plethora of water sports, boating excursions, and beach activities. High-tech meeting and banquet spaces cater to business professionals as well as wedding clients. Within walking distance are two 18-hole championship golf courses and a shopping center. 

The Heavenly Spa by Westin™ is designed to rejuvenate and renew the mind, body and spirit amidst its luxurious oceanfront setting with breathtaking views of famed Ka‘anapali Beach. 

Within the 15,000 square-foot full-service spa are 16 treatment rooms including two couples massage suites – each with a whirlpool and candlelit ambience; separate men and women lockers with sauna, steam room and whirlpools; ocean view relaxation lounge where guests are pampered with ginger lavender lemonade and healthy spa cuisine; the trademark “Westin Workout” 24-hour facility with state-of-the-art equipment and tropical views of waterfalls, exotic wildlife and the ocean; open-air yoga and fitness studio offering classes such as pilates and body toning; a full-service beauty salon with hairstyling, manicures, pedicures, hair-braiding, and make-up; and bridal party preparation. An outdoor cabana for single or couple massages surrounded by waterfalls and lush gardens completes the extensive offerings of this Westin branded spa, the first such spa opened worldwide in 2004. 

With its genuine aloha service, the world-class Westin Maui prides itself on being the place “Where Heaven and Aloha Meet™.”

Our Special Options:
Bullet Starwood Maui “Stay at One, Dine at All” program

Guests staying at The Westin Maui Resort & Spa, The Westin Ka'anapali Ocean Resort Villas, and Sheraton Maui Resort & Spa, can enjoy beachfront facilities, restaurants, bars, spa, and even golf, and sign charges back to their room. Please note that pool privileges are not included in this program. Guests may only enjoy the pool at the hotel where they are registered. Guests that are on Free Breakfast programs can enjoy breakfast at all three resorts. A shuttle service between The Sheraton Maui Resort & Spa, The Westin Maui Resort & Spa, and The Westin Ka’anapali Ocean Resort Villas is included in the daily Resort Charge.

Daily Resort Charge. 
Currently US$30.00 plus 14.416% tax per room per night.  The Daily Resort Charge is compulsory, is automatically added to your room account and payable direct to the resort.
The Resort Charge at The Westin Maui Resort & Spa includes the following resort services:
● High-speed internet access in guestrooms and
     public areas
● Local and Toll-Free phone calls up to 60 minutes
● Scheduled shuttle and trolley service to Westin
     Maui Resort and Spa, Westin Ka’anapali Ocean
     Resort Villas, Whalers Village, and historic
     Lahaina Town, outlet malls, Cannery Mall,
     Fairway Shops.
● 2 bottles of water replenished daily as needed
● Shuttle Service to Kapalua West Maui Airport, upon
● Complimentary digital photo or print credit towards
     Professional Photo Session
● Logo Souvenir eco tote bag (available at Concierge
● Hawaiian Crafts and Cultural activities including Bird
     & Fish Feeding, Hula Dancing, Botanical Tours,
     Ukulele Lessons and Cultural Demonstrations.

Your Accommodation Options
With 730 guest rooms the Westin Maui Resort & Spa is a big unit and there are plenty of room type options.  The resort is built around a magnificent water-themed central gardens and resort swimming pools with the 10 accommodation floors “Ocean Wing” folding around the eastern and southern sides of the central garden and the smaller (but still with 10 accommodation floors) “Hokupa'a Wing” defining the northern side of the central garden. Naturally, the beach makes up the western aspect. The rooms in the Hokupa'a Wing are a little bigger than those on the Ocean Wing.  All have a balcony, mini fridge, an iron and ironing board and access to high speed internet as well as all the facilities you would expect to find in a 5 star resort like this.

Room Categories (In ascending order of tariff)
Bullet Ocean Tower - Aina View Rooms:
Ocean Tower rooms with balconies facing the mountains over the nearby golf courses.  It is a long, interesting view which is generally uncluttered by other buildings.  Ocean Tower - Aina View Rooms are located on every floor on the land-side of the building.
Room size is approximately 31.5m2, ADA Rooms available.
Maximum Occupancy: 4 guests
Existing Bedding: 1 King Bed or 2 Standard Double Beds.
Additional Bedding:  1 Single Rollaway Bed may be added to rooms with existing King Bed.
A cot for a baby may be added subject to room maximum occupancy policy.

Bullet Garden View Rooms:
In the Ocean Tower; rooms are located on the first 2 or 3 accommodation floors on the ocean-facing side of the building.  Balcony views are of the gardens and water features with a chance of a filtered peep of the ocean through the trees.
Room size is 31.5m2, ADA Rooms available.
Maximum Occupancy: 4 guests
Existing Bedding: 1 King Bed or 2 Standard Double Beds.
Additional Bedding:  1 Single Rollaway Bed may be added to rooms with existing King Bed.
A cot for a baby may be added subject to room maximum occupancy policy.

Ocean View Rooms:
Bullet Superior Ocean View Rooms:

Ocean View Rooms are located on the middle floors of the Ocean Tower above the Garden View Rooms and also in the Beach Tower. There are sweeping views of the beach, the ocean, the sunsets and the neighbour islands. Guests in Ocean View Rooms also look down onto the water-themed central gardens and swimming pools.
Superior Ocean View Rooms are found on the top 4 floors of the Ocean Tower and provide guests with magnificent views out over the beach and the ocean to the neighbour islands in the distance.
Room size is 31.5m2, ADA Rooms available.
Maximum Occupancy: 4 guests
Existing Bedding: 1 King Bed or 2 Standard Double Beds.
Additional Bedding:  1 Single Rollaway Bed may be added to rooms with existing King Bed.
A cot for a baby may be added subject to room maximum occupancy policy.

Bullet Luxury Ocean View Rooms:
Located on all levels of the Beach Tower, the Luxury Ocean View Rooms face the ocean and Black Rock from the north-facing side of the tower.  Some rooms also have a glimpse of the mountains from the side. 
Room size is 37m2, ADA Rooms available.
Maximum Occupancy: 5 guests
Existing Bedding: 1 King Bed or 2 Standard Double Beds.
Additional Bedding:  1 Rollaway Bed or cot may be added to cater for the 5th guest.

Bullet Luxury Partial Ocean View Rooms:
Luxury Partial Ocean View Rooms are on the opposite side of the Beach Tower from the Luxury Ocean View Rooms, so face south with a side aspect towards the beach, the ocean and the neighbour islands over the central gardens and pools and give wonderful sunset vistas. 
Room size is 37m2, ADA Rooms available.
Maximum Occupancy: 5 guests
Existing Bedding: 1 King Bed or 2 Standard Double Beds.
Additional Bedding:  1 Rollaway Bed or cot may be added to cater for the 5th guest.

Getting to and from The Westin Maui Resort & Spa
We will provide a coach or private car arrival/departure transfers between either of the 2 airports serving Maui and The Westin Maui Resort & Spa in package arrangements as required/agreed.

Being right beside Whalers Village means all the services, restaurants and retail outlets of Whalers Village are almost integrated into the resort. Starwood Hotels Maui provide a Resort Shuttle bus which operates between the 3 Starwood Resorts and Lahaina town. A Outlets Mall has opened in Lahaina and the complimentary shuttle between the Starwood properties at Ka’anapali and Lahaina is a great way to visit the outlet shops as well as all the other attractions Lahaina offers.

Families & Kids
Bullet Kids Policy
Bullet Kids Stay Free

Children 17 years of age and under sharing with at least 1 paying adult/parent are accommodated free of charge when utilising existing bedding, subject to room maximum occupancy policies. 
Cots for babies are provided free of charge, subject to room maximum occupancy policies.

Rollaway beds for children aged 17 and under are provided at additional cost, subject to room maximum occupancy policies.

Bullet Kids Club
(Charges apply)
Each day at the Westin Kids Club Discovery Room is different and exciting. The Westin Kids Club® Discovery Room facility is equipped with video game systems, air hockey, football and more. The day begins with kids getting to know one another and includes a delicious lunch provided by The Resort’s Relish Burger Bistro.  A full-day program includes an afternoon swimming in the Westin Maui pools. Kids receive a complimentary Westin Kids Club® t-shirt on their first visit.

Kids' Club Day Program - Open 7 days a week
Full Day: 8:30am to 3:00pm (lunch included)
Half Day: 8:30am to 12:30pm (lunch included)
Night Program: 5:30pm to 9:30pm (dinner included)

Check-in/Check Out
Check In Time: 4:00pm
Check Out Time: 11:00am
For guests arriving prior to official check-in time, Westin Maui will accommodate guests as rooms become available.  Luggage will be stored until the room is available for guests to check in.

Resort Cancellation Policy
All cancellations must be made in writing.
Bullet Except for bookings over the Festive Season,
     cancellations made within 7 days of  scheduled
     arrival (including no shows) incur a cancellation
     fee equal to the cost of staying two nights at the
     rate booked plus taxes.
Bullet Festive Season Cancellation Policy
Bullet Cancellations of bookings which includes all or part
     of the period 20 December to 03 January made
     within 45 days of scheduled arrival incur a
     cancellation fee equal to the full cost of total
     booking made at the rate booked plus taxes.

Travel Insurance is recommended
OUR Travel Specialists can advise on all aspects of travel insurance

The information on tis page is correct as at 14 August 2020 and is based on our resort contract valid through to 25 December 2021. All information shown is subject to change without notice.


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Resort Facilities
Bullet Restaurant (6)

Bullet Spa
Bullet Meeting Rooms
Bullet Concierge
Bullet Activities Desk
Bullet Kids Club
Bullet Business Center

Room Facilities
Bullet Mini Refridgerator
Bullet In-room safe

Bullet Private Balcony