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Our Resort Report

Sheraton Waikiki's Room Enhancement Program
07 November 2018 to June 2020
Work is not expected to impact in-house guests
(See below for full announcement).

Complete Room Enhancement Program
On 15 August 2018, Sheraton Waikiki advised:
“As we continue to strive to provide our guests with the most superior guest room product in Waikiki, from November 7, 2018 to June 2020 we will be undergoing a complete guest room enhancement project.

During this time, no public areas will be impacted, as our Lobby and meeting space were completed last year.

We have carefully planned this project so that only 300 of our 1,636 guest rooms will be out at one time. The work is isolated to these rooms to mitigate any noise disruption, including buffer floors. The work in progress will take place from 8 a.m. to 5 p.m. Monday through Friday and will not be visible to our guests.”

OUR Thoughts on Sheraton Waikiki, 2255 Kalakaua Avenue, Waikiki
With 1634 rooms and 30 floors, the Sheraton Waikiki is something like a small town located in the middle of a big town! You find virtually everything right on site (right down to 2 coin-operated laundries) and apart from the fact that you are right smack-bang in the middle of Waikiki; you could holiday here without ever having to leave the property! Sheraton Waikiki has been extensively renovated over the period October 2004 through January 2011and this landmark property is now better than ever. Not only were all the rooms renovated and improved at that time, but virtually all the public areas have also been totally transformed. Since Starwood Hotels merged with Marriott, Sheraton Waikiki is being further improved, with all guest rooms being progressively upgraded yet again. The huge lobby, (which never ever really looked like a hotel lobby), now acts as a link between Waikiki’s Kalakaua Avenue and the sea and houses shops, specialty coffee and food and beverage outlets as well as the Reception area.  There are 2 new swimming pools, one an adults-only horizon pool built right over Waikiki Beach with the waves of the ocean breaking directly out front, the other, The Helumoa Playground, which is the biggest pool system in Waikiki and shared by Sheraton Waikiki and The Royal Hawaiian, is for general use and features a family-fun environment with a water slide etc. 

There is a new Club Lounge known as The Leahi Club Lounge. This is on the top floor and the views are seemingly forever!

You would expect to find great food and beverage outlets and you won’t be disappointed as Sheraton Waikiki has something for everybody, from the local fare at “Kai Market” to more sophisticated bars at “RumFire”, pool-side “Edge of Waikiki” and Ingredients”.  Room service is available for breakfast and dinner and don’t overlook the very handy “Stay at One, Dine at All” program Sheraton offers where guests at Sheraton Waikiki can enjoy dining, shows, oceanfront entertainment options, fitness center, and spa at Moana Surfrider, A Westin Resort & Spa, Sheraton Princess Kaiulani and The Royal Hawaiian and simply sign the charges back to their room.  

There is a massive range of activities which are either included in the Resort Fee or are available as an add-on.  We recommend taking one of the pool cabanas for a day of ultimate relaxation either at the infinity pool or at the bigger family pool.  The cost is between US$45 and US$60 (plus taxes) per session, depending on whether you take one on the oceanfront or further back.

What Sheraton Waikiki Say About Themselves
“On the best stretch of legendary Waikiki beach sits the towering Sheraton Waikiki - a true medium of endless energy and electric excitement.  Trendy, sophisticated, and completely refreshed, this Waikiki beach resort ushers in a new level of comfort, style and panache to the Waikiki scene, promising an inspired vacation for one and all.  The resort is known for its breathtaking ocean-front views offered from 80% of our 1,634 newly transformed guest rooms and suites, a first-of-its-kind newly opened "Superpool" and award winning dining venues. 

Whether you are looking for a quick bite in between surf sessions or a place to celebrate one of life’s special occasions, the Sheraton Waikiki will never leave you hungry for more. Our restaurants feature locally grown products carefully prepared by our innovative chefs to showcase the tastes of Hawaii. 

Spa Khakara,  conveniently located on the 4th floor provides superior quality, natural treatments, intuitive service and luxurious products including Amala skin care line, delivered in a relaxing setting.  This serene and soothing space includes men's and women's steam rooms, eight treatment rooms including four private couple's treatment rooms and a relaxation area.  Spa Khakara offers pampering body treatments, facials and massages - pure relaxation with personalized touches.” 

Our Special Offers:
Bullet The Leahi Club Lounge
Guests staying in Ocean Front Club Suites enjoy complimentary access to the Leahi Club Lounge. 

In addition to providing unrivalled views of Waikiki Beach, Diamond Head, and the Pacific Ocean from its 30th floor location, the relaxing space features inviting tables, chairs, and sofas, as well as computer workstations and complimentary wireless High Speed Internet Access. In the club’s dining area, enhanced continental breakfast is served daily, and appetizers and cocktails are available every evening.

Complimentary In-Lounge Services
Hours of Operation: 6:00am to 10:00pm daily
● A daily Deluxe Continental Breakfast (hot & cold) between
    6:00am and 10:00am
● Evening appetizers (hot & cold) plus non-alcoholic
    beverages between 4:00pm and 8:00pm, coffee and
    Espresso, Wifi computer access and concierge services,
    complimentary newspapers and magazines.
● Unlimited Beer & Wine.
● An a-la-carte Lounge menu is available for guests to
    purchase meals from during lounge opening hours. 
 - Access to the Leahi Club Lounge is provided for up to 2
   Adults and 2 Children aged under 18 years staying in the
   same room.
 - Guests purchasing access to the club are required to
   purchase a pass for every day they are booked at
   Sheraton Waikiki.
 - Children may only access the Beach Club when
   accompanied by an adult.
 - No minimum stay required.
 - Offer may be combined with other special offers
 - Offer is subject to availability and space limitations.

Daily Resort Charge. 
Currently US$36.00 plus taxes of 14.962% per room per day. The Daily Resort Charge is compulsory, is automatically added to your room account and payable direct to the resort.
The Resort Charge includes the following resort services:
● Wifi premium access in guest rooms and public areas
● MiFi Rental - unlimited high-speed internet on Island 
      (1 MiFi per room per stay)
● One 4"x8" photo keepsake and 1 photo session per 
     room per stay through Magic Memories. By 
     reservation only between 8.00am and 6.00pm.
● Unlimited local, long distance and international telephone
● Complimentary one day rental of GoPro Camera.
    (1 day rental per stay per room) from AT&T
● 2 x 500 ml bottled waters replenished daily
     (based on usage)
● Adult Pool Floats (complimentary useage of Pool bean
     bags on first-come first-served basis)
● Guest activities (Yoga, Water Aquatics, Lei making, 
     Ukulele and Hula Lessons.
● Children aged 5 and under eat free at Kai Market
     breakfast and dinner buffets. Children aged 6 to 12
     enjoy a 50% discount off breakfast meal prices.
● Sea Life Park – Buy one, get one free admittance
● “Collections of Waikiki” savings booklet.
● Complimentary usage of phone charging locker
● Complimentary access to RumFire Club nights
● New Game Room (Shuffleboards, Foosball Tables,
     Arcade games and Xbox Stations.
● Helumoa Hale - Free Tee Pee usage at Helemoa Pool.

Your Accommodation Options
Dominating the beach at Waikiki, the Sheraton Waikiki is shaped like a huge “V” although each wing of the “V” is curved.  The south-facing wing curves around the infinity pool along the Waikiki beachfront, the second, south-east facing wing curves around the new Helumoa Playground family pool complex between Sheraton Waikiki and The Royal Hawaiian Hotel.  There are rooms and suites on both the front and the back of both these wings. Rooms at the Sheraton Waikiki are modern-minimalist in style and furnishings.  This style results in a good open airy room with plenty of space and ensures spotless cleaning. All rooms have lanais which are big enough for an occasional table and 2 chairs.

Room Categories (in ascending order of tariff)
Bullet City View Rooms:
26-28m2 square metres in size. City View Rooms are located on the city side of the curved wings facing north towards the city and interior mountains of Oahu.
Maximum Occupancy: 4 guests
Existing Bedding: 1 King Bed or 2 Standard Double Beds
Additional Bedding: A cot for a baby may be added subject to room maximum occupancy policy.

Bullet Partial Ocean View Rooms:
Partial Ocean View Rooms are 26m2 and are located on the higher floors on the city side of the curved wings.  The partial ocean views are over or between nearby buildings.
Maximum Occupancy: 4 guests
Existing Bedding: 1 King Bed or 2 Standard Double Beds
Additional Bedding: A cot for a baby may be added subject to room maximum occupancy policy.

Bullet Ocean Front Rooms:
ated on all floors of the inward curving wing which frames the infinity pool. Views are ocean, ocean, ocean!  Ocean Front Rooms are also located on the lower half of the inward curving wing which frames the family pool and which are not obstructed by The Royal Hawaiian Hotel.  Views from these rooms are of the ocean, the beach and Diamond Head. Ocean Front Rooms are 22m2 in size.
Bathroom features a luxurious Washlet (combined toilet/bidet)
Maximum Occupancy: 4 guests
Existing Bedding: 1 King Bed or 2 Standard Double Beds
Additional Bedding: A cot for a baby may be added subject to room maximum occupancy policy.

Bullet Deluxe Ocean Front Rooms:
26m2, with sweeping views of the beach, Diamond Head and The Pacific Ocean from the higher floors facing the beach and ocean out over the top and well clear of The Royal Hawaiian Hotel. 
Bathroom features a luxurious Washlet (combined toilet/bidet)
Maximum Occupancy: 4 guests
Existing Bedding: 1 King Bed or 2 Standard Double Beds
Additional Bedding: A cot for a baby may be added subject to room maximum occupancy policy.

Bullet Ocean Front Club Rooms:
On the Club Floor, 26-28m2 in size, with ocean views forever.  Includes access to Club Lounge which includes breakfast daily, beer, wine and evening hors d’ouvres. If you like views o go with your included Club access, you would be hard-pressed to find accommodation better than this. 
Maximum Occupancy: 4 guests
Existing Bedding: 1 King Bed or 2 Standard Double Beds
Additional Bedding: A cot for a baby may be added subject to room maximum occupancy policy.

Getting to and from Sheraton Waikiki
We will provide a coach or private car arrival/departure transfer from/to Honolulu International Airport to Sheraton Waikiki as required/agreed.

The Aloha Trolley stops virtually outside Sheraton Waikiki on Kalakaua Avenue. The “Waikiki Trolleys” and “TheBus” services heading eastward also pick-up and drop-off here.

Being in the heart of Waikiki, it is an easy walk to all the many Waikiki visitor facilities.

Kids Policy
Bullet Kids Stay Free

Children 17 years of age and under sharing with at least 1 paying adult/parent are accommodated free of charge when utilising existing bedding, subject to room maximum occupancy policies. 
Cots for babies are provided free of charge, subject to room maximum occupancy policies.

Bullet Kids Eat Breakfast Free
As part of the Resort Charge, Children aged 5 & under eat free at Kai Market breakfast and dinner buffet  (One child per paying adult).
Children aged 5 and under eat free at Kai Market
Children aged 6 to 12 enjoy a 50% discount off breakfast meal prices.

Check-in/Check Out
Check In Time: 3:00pm
Check Out Time: 11:00am
For guests arriving prior to official check-in time, Sheraton Waikiki will accommodate guests as rooms become available.  Luggage will be stored until the room is available for guests to check in.

Cancellation Policy
All cancellations must be made in writing.
Bullet Except for bookings over the Year End, cancellations
     made less than 72 hours prior to scheduled arrival
     (including no shows) incur a cancellation fee equal to the
     cost of staying one night at the rate booked plus taxes.
Bullet Year End Cancellation Policy
Bullet Cancellations of bookings which includes all or part
     of the period 23 December to 03 January made within 60
     days of scheduled arrival incur a cancellation fee equal to
     the cost of the full stay booked plus taxes.

Travel Insurance is recommended
OUR Specialists can advise on all aspects of travel insurance

The information on this page is correct as at 09 March 2020 and is based on our supplier contracts which are valid for stays to 25 December, 2021.  All information shown is subject to change without notice.

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Resort Facilities
Bullet Restaurant (5)

Bullet Spa
Bullet Fitness Center
Bullet Laundry Facilities
Bullet Tour Desk
Bullet Pool
Bullet Dry cleaning services
Bullet Concierge
Bullet Tour Desk
Bullet Sundry Shop
Bullet Wireless Internet Hot Spots
Bullet Parking
Bullet Business Center

Room Facilities
Bullet Air Conditioning

Bullet Private Balcony
Bullet High Speed Internet Access
Bullet Colour Cable TV with remote control
Bullet On-demand movies
Bullet Refrigerator
Bullet Coffee/Tea making facilitites
Bullet In-room safe
Bullet Iron and ironing board
Bullet Hair dryer
Bullet Telephone