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Our Resort Report

OUR Thoughts on Sheraton Kona Resort and Spa at Keauhou Bay,
Ehukai Street, Kailua-Kona, The Big Island
This is a big Resort Hotel with 509 Rooms and Suites and a superb range of services and facilities. In September 2012, the hotel completed a $20 million renovation and renewal program of all its public spaces which you will notice from the moment you arrive at the stunning porte cochere and enter the lobby lounge, the whole resort, which has always been a great place to stay, is now better than ever.

The new lobby lounge, the Silverswood Bar, is a great place to relax and enjoy the Starwood Social Hour.  A brand-new addition to Sheraton Kona, the “Flying Fish” is a unique retail store filled with active-wear and everything from boogie boards, to kayaks to hybrid bike rentals to stand up paddle boards and more. There is also a modern 24-hour Fitness Centre featuring Sheraton’s Core Performance brand standard equipment, cold towels, wide screen wall TV, new low-impact flooring and oceanfront views. You will also find the Keauhou Coffee Company located in the vast lobby area.

“Rays on the Bay” Restaurant, where the famous buffet breakfast and all other meals are served is a great place to dine - right on the oceanfront and featuring the new Rum Bar, complete with fireplace tables, wraparound bar, keawe-grilled "farm-to-fork"  dining offerings and freshly fired pizzas as well as home-made ice cream and desserts. Relax among cushion-strewn lounging areas and enjoy live entertainment nightly. Right beside “Rays on the Bay” is Pa’akai Point which is a great spot to catch the sunsets and watch the dolphins and Manta Rays. Enjoy a complimentary “Manta Talk” (nightly, excluding Sundays) in this vicinity.

The meandering Fantasy Pool with its 200' water slide and sandy entry "beach" sports chic white four poster cabanas which are available for guests to rent and come complete with towel, water and fresh fruit service.

Sheraton Kona is in a place of great historical interest and they run very interesting tours of the area which include great storytelling of ancient Royalty. Enjoy daily activities for the whole family – Yoga in the morning, lei making and hula dancing, Aqua- yoga at the pool, dance to upbeat music at Zumba classes, and much more.

If you like the “Big Resort Experience” this place delivers in spades while still managing to retain a high degree of personalised service. Here’s a list of some of the facilities and services on offer – Full-service Spa and Salon, Himalayan Salt Room, Teen Lounge, Wedding Chapel, 2 tennis courts, basketball court, sand volleyball court, Retail Shops, 24 hour Oceanfront Fitness Centre, The [email protected] by Microsoft internet access, Keauhou Bay Coffee Co, 200 foot-long lava-tube waterslide, interactive children’s fountains, Family-friendly poolside movies and more.

Manta Rays are a feature at Sheraton Kona Resort & Spa at Keauhou Bay.  Most evenings Manta Rays feed off the cliffs fronting the Resort and there is a public viewing area for guests to enjoy the view.  The Resort offers guests the opportunity to purchase a “Manta Experience” which takes them into the water for a night time snorkel or scuba dive excursion.  You will often be able to view Mantas from “Rays on the Bay” as well as from the balcony/lanai of many of the Ocean Front Rooms.

What Sheraton Kona Resort And Spa at Keauhou Bay Say About Themselves
“Crowning a dramatic lava flow, on one of Hawaii, the Big Island’s most legendary locations, the Sheraton Kona Resort & Spa at Keauhou Bay sets the stage for a memorable and truly immersive Hawaiian vacation. Located in the heart of historic Keauhou, this resort offers a gateway to our island’s rich heritage, unparalleled beauty and endless adventures – an exciting 100 yard walk to the head of Keauhou Bay.

Beyond luxurious accommodations, signature facilities and aloha service, our resort provides easy access to Hawai‘i’s greatest escapes. Here, giant manta rays are seen rising from the deep and the land of our greatest Alii (Kings) is located within our resort’s lush tropical gardens. Unique cultural tours have been designed for our guests, including a visit to the Keauhou Holua Slide, a national historical landmark on the slopes of Hualalai mountain and the immense heiau (temples) honoring our ancient places of worship.

Travelers and families to adventurers and romantics, our immense fantasy pool with a 200 foot water-slide, two jacuzzis and waterfalls presents an ideal place for fun and gathering. Fresh, local and creative dining provides a flavorful departure for your taste buds. A variety of water-sports, including paddle boarding, kayaking, deep-sea fishing, snorkeling and much more awaits you at Keauhou Bay. And for those seeking relaxing opportunities, a day of golf at a championship course or a traditional Hawaiian massage at Ho‘ola Spa will be just what you need.

Be inspired. Be adventurous. Be Kona.”

Daily Resort Charge. 
Currently US$30.00 plus 14.962% tax per room per day. The Daily Resort Charge is compulsory, is automatically added to your room account and payable direct to the resort.
The Resort Charge includes the following resort services:
● 1 Sig Zane designed tote bag per stay
      ($15 Retail Value)
● Unlimited Use of Resort Bicycles
● Unlimited Rentals of Resort Golf Clubs
● Unlimited Use of Resort Binoculars for Island
● Cultural activities including Hula lessons, Lei Making,
      Ukulele Lessons, and Hawaiian Language classes
● Unlimited use of lawn games
      (bocci ball, lawn darts, ladder ball, etc.)
● Guided Cultural and Historical Tours of Keauhou Bay
● Welcome Greeting with Shell Lei
● Welcome Elixir Upon Arrival
● Unlimited Local and 1-800 calls 30-minutes of
      Long Distance telephone calls
● Complimentary use of the Kailua-Kona Trolley
● Daily poolside mid-day refreshments
● Hospitality room to accommodate early arrivals and
     late departures with showers and changing room

Your Accommodation Options
“The Guestrooms and Suites have been refreshed with furnishings, carpeting, flat-screen TVs and renowned Hawaii designer Sig Zane’s visual art in suites, ocean view and partial ocean view categories, reflected throughout the resort.”

With the exception of the 24 Suites, all rooms are the same size and each has a spacious balcony furnished with an outdoor table and chairs.  The majority of rooms are located in a 7 storied block which backs on to the convention facility at the “mountain” end of the property.  This block extends straight towards the ocean until it reaches the reception and lobby area at which stage it curves gently to follow the curve of the coast in the shape of a “j”.  Three 2 to 4 storied wings run off the main wing at this stage and each one in itself, curves towards the cliff face.  As a general rule, the front of these 3 wings houses the Ocean Front Rooms and the Presidential Suite. Each block connects with the lobby and its neighbour by means of curved open-sided hallway “bridges”

All rooms are air-conditioned, are equipped with Sheraton Sweet Sleeper beds, in-room coffee maker, high speed wireless internet access, iron and ironing board, hairdryer, in-room safe, TV, radio and mini fridge.

Room Categories
(In ascending order of tariff)
Bullet Garden/Mountain View Rooms:
Generally located in the lower 3 floors of the 7-level wing. Balcony/Lanai views are to the south towards the gardens and/or the towering interior mountains.
Rooms are 39m2 in area not including the balcony/lanai.
Bathroom with combo shower/bath
Maximum Occupancy: 4 guests
Existing Bedding: 1 King Bed or 2 Standard Double Beds
Additional Bedding: A cot for a baby may be added subject to room maximum occupancy policy.

Bullet Partial Ocean View Rooms:
Generally located on the 2 floors above the Mountain View Rooms in the 7-level wing
These rooms are high enough in the building to provide a partial ocean view as well as mountain views from the balcony/lanai. Rooms are 39m2 not including the balcony/lanai.
Bathroom with combo shower/bath
Maximum Occupancy: 4 guests
Existing Bedding: 1 King Bed or 2 Standard Double Beds
Additional Bedding: A cot for a baby may be added subject to room maximum occupancy policy.

Bullet Ocean View Rooms:
Generally located on the top 2 floors above the Mountain View Rooms and the Partial Ocean View Rooms in the 7-level wing.
These rooms provide a wider ocean view as well as mountain views.
Rooms are 39m2 (excluding the balcony/lanai).
Bathroom with combo shower/bath
Maximum Occupancy: 4 guests
Existing Bedding: 1 King Bed or 2 Standard Double Beds
Additional Bedding: A cot for a baby may be added subject to room maximum occupancy policy.

Bullet Ocean Front Rooms:
Dress Circle position in the 3 lower-rise wings facing the ocean. Rooms may be either right on the cliff front or facing the ocean over the ocean-front pool area.  All Ocean Front Rooms are handy to the restaurants the lobby and the swimming pools/courtyards.  They are furthest away from the tennis courts, guest parking and the convention centre.
Rooms are 39m2 (excluding the balcony/lanai).
Bathroom with combo shower/bath
Maximum Occupancy: 4 guests
Existing Bedding: 1 King Bed or 2 Standard Double Beds
Additional Bedding: A cot for a baby may be added subject to room maximum occupancy policy.

Bullet Ohana Suite:
A spacious suite with a separate bedroom and separate living room.  Guests enjoy the expansive furnished balcony.
Maximum Occupancy: 5 guests
Existing Bedding: 1 King Bed or 2 Standard Double Beds
Additional Bedding: A cot for a baby and a Rollaway Bed may be added subject to room maximum occupancy policy.

Bullet Club Rooms:
Available in all room categories, Club Rooms offer extras in the form of additional bathroom amenities: Robe, Shower Gel, Vanity Pack, Mouthwash, Bath Sponge.
Guests in Club Rooms have access to the remarkable new Kaiulu Club Lounge located on the ocean front and offering superb views.  The Kaiulu Club includes a delicious island-style breakfast, paired with the sunrise. In the evening, Kaiulu Club offers hors d’oeuvres and cocktails.

The Kaiulu Club Lounge Hours
Breakfast:  6:30 a.m. – 9:00 a.m. 
Continental Breakfast
Two Hot Items
Appetisers:  5 p.m. – 7 p.m.
Cheese & Bread
Two Hot Appetisers
Room Service Option is available for purchase

Bullet Suites:
Sheraton Kona has 3 suite categories:
Bullet Ohana Suite:
     Sleeps a maximum of 5 guests
     (1 King Bed or 2 Standard Double Beds)
Bullet Deluxe Executive Suite:
     Sleeps a maximum 4 guests
     (1 King Bed and 2 Rollaway Single Beds)
Bullet The Presidential Suite:
     Sleeps a maximum 4 guests
     (1 King Bed and 2 Rollaway Single Beds)

Getting To and From Sheraton Kona Resort and Spa at Keauhou Bay
We will organise appropriate airport transfers as required in package arrangements. 

Sheraton Kona is located on the black lava-rock cliff face approximately 10 kilometres from Kailua-Kona historic town, just off the end of Alii Drive.  Staying here you are very handy to the Keauhou Shopping Centre (10 minutes on the Trolley) and only a 5-minute walk away from the marina at Keauhou Bay which houses a range of water activities. The Keauhou-Kona Trolley runs a circle service from Sheraton Kona every 2 hours which takes in not only the historic town but many of the larger town shopping centres and major stores such as Walmart.  Guests at Sheraton Kona have unlimited access to the Trolley through the inclusions in the Resort Charge.

We recommend you consider a rental car for at least a portion of your stay at Sheraton Kona.  This gives any-time access to all the restaurants and shops.  This is also a very good location from which to launch a trip around the island which takes all day if you stop off at the Hawaii Volcanoes National Park, although you can easily do a day trip to Hawaii Volcanoes National Park from here as the park is only a 2-hour drive south of Sheraton Kona. Driving to Kailua-Kona historic town is around 15 minutes from Sheraton Kona.  Self-park parking at the resort is included in Resort Charges.

Families and Kids

Bullet Kids Stay Free
Children aged 17 years and younger stay free when sharing a room with parents (subject to room maximum occupancy policies).
Rollaway beds for children aged 17 and under are provided at additional cost, subject to room maximum occupancy policies.

Bullet Little Kids Eat Breakfast Free
      Children aged under 6 years eat breakfast free when accompanied by a paying adult in designated restaurant.

Bullet Kids' Facilities
● Family-friendly poolside movies
● Interactive children’s fountains
● 200-foot lava tube waterslide
● Sandy-bottomed children’s pool/play area
● A lounge specifically for Teens with table tennis,
     xBox, Wii, TV etc.

Check-in/Check Out

Check In Time: 3:00pm
Check Out Time: 11:00am
For guests arriving prior to official check-in time, Sheraton Kona Resort & Spa will accommodate guests as rooms become available.  Luggage will be stored until the room is available for guests to check in. The Resort has a hospitality room with showers and changing room for the use of early arriving and late departing guests.

Cancellation Policy
All cancellations must be made in writing.
Bullet Except for bookings over the Festive Season,
       cancellations made less than 72 hours prior to
       scheduled arrival (including no shows) incur a
       cancellation fee equal to the
       cost of staying one night at the rate booked
       plus taxes.
Bullet Year End Festive Season Cancellation Policy
Bullet Cancellations of bookings which includes all or
      part of the period 22 December to 01 January
      made within 30 days of scheduled arrival incur
      a cancellation fee equal to the
      cost of 2 nights at the rate booked plus taxes.

Travel Insurance is recommended
OUR Travel Specialists can advise on all aspects of travel insurance

The information on this page is correct as at 19 July 2020 and is based on our supplier contracts which are valid for stays to 25 December 2021.  All information shown is subject to change without notice.

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Resort Facilities
24 Hour Reception

Bullet Restaurants/Cafes (3)
Bullet Massage Treatments
Bullet 24 Hour Fitness Center
Bullet Tour Desk
Bullet Swimming Pools
Bullet Whirlpool
Bullet Concierge
Bullet Valet Service
Bullet Outdoor Tennis Courts
Bullet Ho'ola Spa
Bullet Laundry/Valet Service
Bullet Car Rental Desk
Bullet Basketball Court
Bullet Water Slide
Bullet Children's Pool
Bullet 24 Hour Security
Bullet Childcare Service
Bullet Conference Centre
Bullet Live Entertainment
Bullet Disability Access Roomsss
Bullet Parking

Room Facilities
Bullet Air Conditioning

Bullet Television
Bullet In-room movies
Bullet Cable Channels
Bullet Refrigerator
Bullet Coffee/Tea making facilitites
Bullet In-room safe
Bullet Iron and ironing board
Bullet Hair Dryer
Bullet Bath Robes
Bullet Housekeeping Service
Bullet Voicemail
Bullet IDD Telephone
Bullet Clock/Radio
Bullet Wakeup Service
Bullet Lanai/Patio
Bullet High Speed Internet Access (Charges apply)
Some of the amenities above may not be available in all rooms.
Charges may apply to some amenities/services